Customer Satisfaction Form

Company Name
Project Name
Contact
Email



QUESTIONS

1. How do you rate the final outcome of this project in general?
1 = unacceptable2 = needs improvement3 = average4 = good5 = excellent

2. How do you rate our professionalism?
1 = unacceptable2 = needs improvement3 = average4 = good5 = excellent

3. Were you satisfied with the progress on a daily basis?
1 = unacceptable2 = needs improvement3 = average4 = good5 = excellent

4. How do you rate our delivery service?
1 = unacceptable2 = needs improvement3 = average4 = good5 = excellent

5. Reference to the service quality, how do you rate our studio on the following areas?

Communicative skills
1 = unacceptable2 = needs improvement3 = average4 = good5 = excellent
Clarity
1 = unacceptable2 = needs improvement3 = average4 = good5 = excellent
Insight into your design
1 = unacceptable2 = needs improvement3 = average4 = good5 = excellent
Timelines of question or proposal
1 = unacceptable2 = needs improvement3 = average4 = good5 = excellent
Attitude
1 = unacceptable2 = needs improvement3 = average4 = good5 = excellent
6. How well is the final product quality, and how would you rate our practice in the following areas?

Fineness of the model meeting your needs or expectation
1 = unacceptable2 = needs improvement3 = average4 = good5 = excellent
Integrity on the rendering effect or style
1 = unacceptable2 = needs improvement3 = average4 = good5 = excellent
Expressive force of your design
1 = unacceptable2 = needs improvement3 = average4 = good5 = excellent
Competitiveness
1 = unacceptable2 = needs improvement3 = average4 = good5 = excellent

7. When our performance or project is not to satisfaction, has our solution or response been agreeable?
YesNoNever happened

8. If there is a big mistake, a delayed delivery or an unsatisfactory end result, what do you think is the reason? (you can choose more than 1 option)
Unprofessional attitude, repeated comments and wrong updateTight scheduleComplicated designUnfinished or uncertain designBad communication and understanding of the design

9. Is it likely that you will return to do business with us?
YesNo

10. Would you recommend us to your business relations?
YesNo

11. Say anything you want

12. Rate us.
1 = unacceptable2 = needs improvement3 = average4 = good5 = excellent

Thanks for your valuable time!